Support


DB Engineers offers support contract options to meet the individual needs of your organisation including standard and customised service agreements.

We can provide the following services:

  • Inquiry resolutions regarding installation, configuration, performance and run-time problems, such as error messages, crashes or program stability
  • Procedural inquiries regarding how to perform tasks
  • Software updates and bug fixes
  • General enhancements
  • Project Management
  • Training
  • Customised Form Design
  • Customised Report Design
  • On site data management
  • Data Transfers
  • Database Repair or Recovery


Live Online Support and Training


We know that customer support can be a bad experience: miscommunication over the phone, support staff not understanding your problems, lack of product knowledge or poor support services.

Our goal at DB Engineers is to ensure that using our software will be a positive experience, removing the frustration of installation, training, troubleshooting and customer assistance.

We have achieved this by utilising advanced support software that allows you, as a client, to have private, live support sessions with us. Through your web browser, you can allow us to view and even control your machine, allowing us to see and instantly troubleshoot any software issue you may have. It's just like having our support staff in the room with you!

Call us to arrange for your private support session. Once we've given you the go-ahead, enter your details below and click 'Join'.
First Name
Email Address
Advanced Features

Reach us by email or phone.
Our business hours are 10:00 - 17:00 AWST.

support@db-engineers.com.au